Technical Support
We’re here to help.
Find quick answers to common questions about SMB NAS setup, HDR playback, subtitles, and Universal Purchase, or contact the developer directly.
Direct Engineer Support
Have a question, bug report, or format compatibility request? Reach out directly via email. We typically respond within 24 hours.
Universal Purchase & Restore
ZeoPlayer Pro is a one-time Universal Purchase linked to your Apple ID. To unlock Pro on another Apple device, simply tap 'Restore Purchases' on the ZeoPlayer Pro screen.
Frequently Asked Questions
How do I connect to my NAS or SMB shared folder?
Tap the network icon or choose 'Scan Network SMB Servers' to automatically discover local SMB shares via Bonjour, or select 'Connect to New SMB Server' and enter your NAS IP/hostname and credentials. All credentials are stored strictly in your device's local keychain.
How do I restore my ZeoPlayer Pro purchase on another Apple device?
Ensure you are signed in with the same Apple ID (or a Family Sharing member account) on your iPhone, iPad, Mac, Apple TV, or Apple Vision Pro. Open the ZeoPlayer Pro upgrade view and select 'Restore Purchases'.
How do I load external subtitles or switch audio tracks?
During playback, click or tap the more/subtitle menu in the Liquid Glass control bar to switch between embedded subtitle/audio tracks, or choose 'Load Subtitle File…' to import external SRT or ASS/SSA subtitle files.
Which HDR and audio formats are hardware accelerated?
ZeoPlayer leverages AetherEngine with Apple VideoToolbox to hardware-accelerate 10-bit HEVC, AV1, and H.264, supporting Dolby Vision, HDR10+, HDR10, and HLG, alongside multi-channel Dolby Atmos, TrueHD, DTS-HD, E-AC3, and FLAC audio.
Can I play network streams (M3U8 / HTTP) or Blu-ray ISO images?
Yes. Use 'Open Location' (Cmd+L on Mac or the globe icon on iOS/iPadOS/tvOS/visionOS) to stream HTTP, HTTPS, or M3U8/HLS URLs directly. You can also open .iso and .udf disc images directly from the file browser.